Privacy Policy · Version 2026-10-03 · Effective October 3, 2026

DetailDock is a product of Tact Net Productions, LLC ("DetailDock", "we", "us"). It connects boat owners with independent boat detailing businesses ("detailers") and gives those businesses tools to quote, schedule, message and get paid. This policy explains what personal information we collect, how we use it, who we share it with, and the choices you have.

Each detailer is its own business. When you connect with a detailer in DetailDock, that detailer receives the information described below so it can serve you, and is responsible for how it uses that information outside DetailDock.

Information we collect

Information you give us:

• Your account: name, email address and mobile number.
• Your boats: make, model, year, length, hull identification number, registration, a nickname, notes and photos.
• Where your boat is kept: marina or street address, slip or dock, and access notes such as gate codes.
• Requests, quotes, bookings, invoices and service history.
• Messages and photos you send in conversations with a detailer.
• Your choices: notification settings, and whether you agreed to texts or marketing email from each detailer.

If you run or work for a detailing business, we also collect the business's name, mailing address, services and prices, working hours and team members. To register the business for texting we collect its legal name, tax ID, address, phone and website.

Payments: card and bank details go directly to our payment processor, Stripe. We don't store card numbers. We keep a record of each payment, refund and payout (amount, status and date).

Job photos: a detailer may take before and after photos of your boat. Photos shown in the app have their hidden details (such as location and device) removed. For job photos, the original capture details (time, device and any location stored in the photo) are kept in a private record that only we can access, as evidence of the work, for the period described under "How long we keep it".

Information collected automatically:

• Your browser or device type, and a device identifier if you turn on notifications.
• Your IP address and the time, when you accept our terms, so we have a record of the acceptance.
• Records of sign-ins and of actions taken in a business's account, for security.

We don't collect your precise location from your device.

Information from others:

• Google or Apple: your name and email address, if you use them to sign in.
• Stripe: whether a payment, payout or identity check succeeded.
• Our email and text-messaging providers: whether a message was delivered, bounced, or was answered with an opt-out.

How we use it

• To create and run your account.
• To connect you with detailers and carry out requests, quotes, bookings and payments.
• To send messages about your bookings: confirmations, schedule changes, reminders, on-the-way notices, invoices and receipts.
• To carry conversations between you and a detailer.
• To send marketing from a detailer, only if you agreed to it for that detailer.
• To keep DetailDock secure, fix problems and improve it.
• To meet legal obligations and enforce our terms.

Who we share it with

We don't sell your personal information.

• Detailers you connect with: your name, contact details, boats, where the boat is kept, and your requests and bookings with that detailer. Access notes such as gate codes are shown only to the team working on your job, close to the day of the visit. A detailer doesn't see your records with other detailers.
• Companies that help us run DetailDock, under contracts that limit them to that work: Google (hosting, sign-in and notifications), Stripe (payments and identity checks), Postmark (email) and Telnyx (text messages).
• Our own support staff, who may view account, job and payment information to help you, fix problems and resolve disputes. Contact details are shown to them only when needed, and each such view is recorded.
• Authorities, when the law requires it or to protect someone's safety.
• A successor, if Tact Net Productions, LLC is merged or sold; this policy would continue to apply to your information.

Text messages

If you agree, a detailer can text you through DetailDock about your bookings: confirmations, schedule changes, reminders, on-the-way notices and replies to your questions. You agree by ticking an optional box when you book ("Text me about this booking from your detailer: confirmations, on-the-way notices and replies") or in Account. Marketing texts need a second, separate agreement.

• Agreeing to texts isn't required to book or to use DetailDock.
• Message frequency varies with your bookings. Message and data rates may apply.
• Reply STOP to any text to stop texts from that detailer. Reply HELP for help. You can also change your choice in Account at any time.

We will not share your mobile number or your text-messaging consent with third parties or affiliates for their marketing or promotional purposes. Text-messaging opt-in data and consent are not shared with anyone except the service providers that help us deliver the messages.

Email

We email you about your account and bookings. Marketing email from a detailer is sent only if you agreed to it for that detailer; every marketing email has an unsubscribe link, and you can change your choice in Account. Unsubscribing from marketing doesn't stop emails about your bookings.

Your choices and rights

• See and correct your profile, boats and locations in the app.
• Turn notifications, texts and marketing email on or off in Account.
• Disconnect from a detailer at any time. Your own history stays with you.
• Ask us for a copy of your personal information, to correct it, or to delete your account and personal information.

To make a request, email privacy@detaildockapp.com. We'll confirm it's you and answer within 45 days. Depending on where you live, the law may give you additional rights; we honor them, and we won't treat you differently for using them.

How long we keep it

• Your account information: while your account is open. After a verified deletion request we delete it within 30 days, except for the records below.
• Payment, invoice and refund records: up to 7 years, as tax and financial rules require.
• Records that you accepted our terms, and of your consent to texts and marketing: as long as needed to show what was agreed.
• The private capture record for job photos: for the period the detailer has set, one year unless they choose otherwise.
• Copies of access notes made for a job: deleted 7 days after the visit window closes.

Security

Information is encrypted in transit and at rest. Access is limited by role: a detailer's team sees only its own customers and jobs, and sensitive notes only when needed for a job. Hidden details are removed from photos before anyone else can see them. No system is perfectly secure, and we can't promise that yours will never be accessed without permission; if that happens we will tell you as the law requires.

Children

DetailDock is for adults. You must be 18 or older to use it, and we don't knowingly collect information from anyone under 18.

Changes to this policy

When we change this policy we give it a new version and date, tell you in the app, and ask you to accept it before you continue.

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